• Q1: What international certifications do your motors have?
    A1: Our motors are manufactured under a strict quality management system and carry the following international certifications:CE– Compliant with European health, safety, and environmental protection standards.ISO 9001– Certified quality management system covering design, production, and after-sales service.RoHS– Compliant with the restriction of hazardous substances directive.IEC 60034– Designed and tested in accordance with international standards for rotating electrical machines.For explosion-proof motors, we also provide models compliant withGB 3836(equivalent toIEC 60079) and can supportATEXorIECExcertification upon request for specific projects.If you require a specific certification for your market, please contact us with your target country and application details.
  • Q2: Can you customize motors for special voltage or frequency requirements?
    A2: Yes, we offer full customization for special voltage and frequency requirements.Our standard motors cover common specifications such as 220V, 380V, and 440V, with both 50Hz and 60Hz options. For non-standard requirements, we provide customized solutions including:Special voltage: 660V, 1140V, 400V, 415V, 480V, and other non-standard voltagesSpecial frequency: 60Hz, 50Hz, 400Hz, and other non-standard frequenciesSpecial combinations: 380V/60Hz, 440V/60Hz, 220V/50Hz, etc.Winding & insulation customization: Adapted to the specific voltage and frequencyCooling system customization: Modified for different operating conditionsOEM and ODM services are available. Please provide your target voltage, frequency, power, and application details, and our engineering team will recommend the most suitable configuration.
  • Q3: What is the delivery time for motors?
    A3: Our typical delivery time is 15–25 working days for standard motors and 25–40 working days for customized motors.However, the exact lead time depends on:Motor type and specificationsOrder quantityCustomization requirementsCurrent production scheduleTo give you an accurate delivery date, please send us your required model, quantity, and specifications. We will confirm the lead time within 24 hours and offerexpedited productionfor urgent orders.
  • Q4 What is your MOQ (minimum order quantity)?
    A4Our MOQ depends on the motor type and specifications.Standard motors: 1–5 units for sample orders, 10–50 units for bulk ordersCustomized motors(special voltage, frequency, shaft, mounting, etc.): 5–20 unitsExplosion-proof motors: 5–10 units (due to additional certification and testing)OEM/ODM orders: MOQ to be negotiated based on customization requirementsFor new customers, we are flexible and can accept small trial orders to help you evaluate our quality before placing bulk orders. Please contact us with your specific requirements for an accurate MOQ.
  • Q5 Do you offer OEM and ODM services?
    Yes, we offer both OEM and ODM services.OEM (Original Equipment Manufacturer): We can produce motors according to your specifications, drawings, or samples. Your logo can be printed on the motor nameplate, packaging, and documentation.ODM (Original Design Manufacturer): Our engineering team can design and develop motors based on your application requirements, including special voltage, frequency, shaft, mounting, cooling, and protection class.Our OEM/ODM services include:Customized nameplate with your brand and model numberCustomized packaging and user manualCustomized shaft, flange, and mounting dimensionsCustomized winding, insulation, and cooling systemTechnical support and after-sales serviceWe work closely with brand owners, distributors, and equipment manufacturers worldwide. Please send us your requirements or drawings, and our engineering team will provide a customized solution within 24–48 hours.
  • Q6 What are your payment terms?
    We offer flexible payment terms to accommodate different order sizes and customer preferences.Sample orders: 100% T/T in advanceSmall bulk orders (under USD 10,000): 100% T/T in advance, or 30% deposit + 70% before shipmentStandard bulk orders: 30% T/T deposit + 70% balance before shipmentLarge orders (over USD 50,000): 30% T/T deposit + 70% balance against B/L copy, or L/C at sightLong-term partners: Customized payment terms negotiableWe accept the following payment methods:T/T (Telegraphic Transfer)— USD, EUR, CNYL/C (Letter of Credit)— at sight, irrevocablePayPal / Western Union— for sample orders onlyAlibaba Trade Assurance— for orders placed through AlibabaFor new customers, we recommend starting with a small trial order to build mutual trust. Please contact us to discuss the most suitable payment terms for your order.
  • Q7: What trade terms and payment methods are supported?
    A7: We support a wide range of trade terms and payment methods to accommodate different markets and order sizes.Trade Terms (Incoterms 2020):EXW– Ex Works (buyer arranges all shipping)FOB– Free On Board (most common for bulk orders)CFR / CIF– Cost and Freight / Cost, Insurance, and Freight (for sea shipments)DDP– Delivered Duty Paid (available for select markets)DAP– Delivered at Place (available for select markets)Payment Methods:T/T (Telegraphic Transfer)– USD, EUR, CNYL/C (Letter of Credit)– at sight, irrevocablePayPal / Western Union– for sample orders onlyAlibaba Trade Assurance– for orders placed through AlibabaPayment Terms:Sample orders: 100% T/T in advanceSmall bulk orders (under USD 10,000): 100% T/T, or 30% deposit + 70% before shipmentStandard bulk orders: 30% T/T deposit + 70% before shipmentLarge orders (over USD 50,000): 30% T/T deposit + 70% against B/L copy, or L/C at sightLong-term partners: Customized payment terms negotiableFor specific trade terms or payment methods not listed above, please contact us to discuss a suitable arrangement.
  • Q8: How can I get a quotation or technical proposal?
    A8: Getting a quotation or technical proposal is easy. You can contact us through any of the following channels:Email: Send your requirements to [your email address]WhatsApp / WeChat: [your WhatsApp/WeChat number]Website Inquiry Form: Fill in the form on our Contact Us pageAlibaba / Made-in-China: Send us an inquiry through our storeTo help us provide an accurate quotation and technical proposal, please include the following information:Motor type: Three-phase asynchronous motor, explosion-proof motor, VFD motor, brake motor, PMSM, SRM, etc.Rated power: kW or HPVoltage and frequency: e.g., 380V/50Hz, 440V/60HzSpeed or number of poles: e.g., 1450 rpm, 4-poleMounting type: B3, B5, B35, etc.Protection class: IP55, IP65, etc.Quantity: Sample order or bulk orderApplication details: What equipment will the motor drive? (pump, fan, compressor, conveyor, etc.)Special requirements: Explosion-proof grade, brake, encoder, custom shaft, etc.Once we receive your inquiry, our engineering team will review your requirements and provide aquotation and technical proposal within 24 hours. For complex or customized projects, we may contact you for additional technical details.